Terms of service

  • Studio Policies:

    • All purchases are final and non-refundable.
    • To reschedule, please provide at least 72 hours' notice via email.
      • Notice given 24-72 hours in advance will receive a 50% credit toward rescheduling.
      • Unfortunately, no credit will be issued for notice provided less than 24 hours before the class.
    • Phone & Email response Hours: Monday - Friday, 10:00 AM - 5:00 PM (Closed on weekends).
    • Phone & Email: (416) 998-9077 osnatwolle@gmail.com
    • The studio is not responsible for cracked or damaged pieces, as imperfections like cracks are a natural part of the ceramic process.
    • By attending our studio, you consent to having you and your work photographed for promotional purposes.

    Important Information:

    • Arrive on time, to make sure you use the 3 hours allotted for your session.
    • The last 15 minutes of the class are dedicated to clean-up.
    • Your finished pieces will be ready for pick-up after the class 2-4 weeks after the workshop. Pieces will be held for 1 month after the pick-up date